The CUSTOMER SATISFACTION COURSE For Every Employee
Welcome To Your Online Course.
We've condensed the best of our Customer Satisfaction Behavior Research into a 'Fundamentals Training' on what will make customers RETURN to your business and RECOMMEND your business to others.
This one hour video course will provide you with the awareness, knowledge and tools to apply the Values of Excellence to your job for the benefit of the business you work for. Applying just a little of this knowledge can make huge positive differences in satisfaction for your customers as well as increases in profitability for your employers.
Since you are a customer yourself, you will resonate with many of the points presented here. As you go through the video course, take the time to stop, review and think about each section and how it may apply in your day-to-day responsibilities at work.
COPY AND SAVE THIS COURSE LINK TO BRING YOU BACK TO THIS COURSE PAGE ANYTIME:
After you finish the video move on to the Customer Satisfaction Practices SELF-ASSESSMENT. This is a personal and private personal inventory and self-analysis of your strengths as well as opportunities for improvement in providing customer satisfaction at work. This will help you validate many of the things you are doing well and help you to establish your own improvement goals to be more effective at creating customer satisfaction.
Finally, complete the Course Learning Report where you can share some highlights of what you've learned as well as your ideas and suggestions for applying these satisfaction concepts back at work.
Feel Free To Stop, Backup and Review Any Part of This Video Course So You Can Get The Most From It.
Video Course Section Highlight Markers
2:34 Let's Get Started
4:54 Customer Satisfaction, The Big Picture
6:20 The Customer Satisfaction Behavior Curve
11:22 The Customer-Supplier Relationship
17:14 How To Be Excellent - Introducing The Ten Values of Excellence
33:22 Connection/Ease of Access
36:53 Self Management
39:33 Commitment To The Customer
EMPLOYEE CUSTOMER SATISFACTION PRACTICES SELF-ASSESSMENT
Take the opportunity now to fill out a confidential Employee Customer Satisfaction Self Assessment.
This tool will help you take inventory of the things you can have a direct affect on when it comes to creating customer satisfaction, where your satisfaction practices are strong and where they might need improvement.
This Self-Assessment is solely for your own awareness and development as a more effective employee.
Simply print out this document or alternatively, just use a pen and piece of paper to score each of the 30 questions and to calculate your results.
Open This File To Complete Your Own Personal Self-Assessment
Finally, submit a course report to your employer to confirm that you completed this course.
SUBMIT YOUR EMPLOYEE SATISFACTION COURSE REPORT HERE