1. Identify your closest relationships.

Perhaps these are bosses or supervisors, board members or department heads if you are a CEO, technical or functional partners or just those you depend upon or work closest with on a frequent basis.  Fill their names in the closest circles next to the center which represents you.

2.  Add others in the appropriate circles further away from the center as you see their relationship with you. 

Perhaps one of your goals will be to move some of these relationships closer to the center over time.  Feel free to add additional circles where needed.

3. The circles with the dotted lines represent temporary relationships. 

These are mostly used to represent individual client contracts important to you, but which are short term by their nature. (If you have a steady flow of different groups of customers for different product lines, this relationship should be in a solid circle, since for you it continues).  These relationships might be particularly important for you to give specific attention to now (even though maintaining long term customer relationships is a goal and outcome of WCL practices, not all customer relationships will be repeatable or have longevity) . 

4. Add associations, groups, or infrequent communities which you interact with on the peripheral circles of the chart.

These might be your professional association, regulators, volunteer project teams, study groups, chambers etc.

5. Add more data by writing in the one value that you need to work on the most with that particular relationship.

This will give you a continuous reminder of what to focus on for results or change.  You might see patterns emerging with the same types of shortfalls in many relationships- good information for you. You’ll want to keep this particular chart in a private place.

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6. Now for the work.

Complete a relationship profile form on each of the relationships you have listed, starting with the closest or most important and working outwards.    Put the current relationship mean score in the circle along with each person's name as you complete it.

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Here's an example of a relationship profile.  With what you have learned about World Class Leadership, rate yourself on a scale of 1 to 10 again for each of the the ten values of excellence- as it applies to this particular relationship. Think of the other person as a customer and rate yourself honestly - "How can I deliver higher Quality?  Value? Etc.. as you think about your interactions with this relationship.

As you review each of the values of excellence designate which are your strongest and your weakest in this relationship. Take some time to brainstorm ideas and actions you can take to improve in area- especially the low ones indicated. 

After calculating an overall score for the relationship - write it in the circle on your sphere of influence chart.

To connect this process to tangible reality and the benefits you can experience from improving it, answer the six questions on the second half of the form.