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What Customers Want! 

Customer Satisfaction Training

Our one day customer satisfaction fundamentals course is ideal for any employee or manager involved with customer-supplier relationships.

Whether you're on the front line or behind the scenes, this research-based approach demonstrates the science of customer satisfaction and how it affects customer return and recommend rate behaviors.

Getting customers to return and to recommend you to others is more than just front line customer service.  Each employee or manager will learn a new satisfaction language and global perspective about how their department's input can effect the customer experience.

This is best practice proprietary knowledge and breakthrough information that will help any company keep and grow their customer base and to become more competitive, no matter what the industry.


One Day Program Schedule

Fundamentals of The Customer-Supplier Relationship
The Ten Statistical Predictors Of Customer Satisfaction
Organizational Audit Of Customer Satisfaction
Interpretation and Analysis


Customer Requirements Weighting and Prioritization
Competitor Analysis
Strategic Improvement Planning
Individual Employee Improvement Planning

This is breakthrough research and fresh knowledge about customer satisfaction that will influence everything you do to attract and keep customers and to get them to return again and again.


This is an ideal workshop for retail employees, restaurants or larger population sof workers as well as intact departments who need to improve thier satisfaction proactices.

Contact us for a quote on delivering this workshop for your employees and managers.

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