Did you ever wish you could find one great resource to teach your employees the importance of customer satisfaction?
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Bart Allen Berry's newest book is designed to give new employee hires and on boarding programs the most critical information about customer satisfaction - namely the things that will make customers come back to buy again and to recommend your business to others.
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As a leading researcher on customer behavior Bart reveals the statistical predictors of satisfaction in any customer-supplier relationship and how these factors can be demonstrated in your business by your employees on the front lines.
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This is a course in a book that is not only for service oriented front line staff in the hospitality business, but a great primer for any level of employee or manager, that will provide a great checklist for the things your business should be doing.
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This book will be available as an online video course shortly- stay tuned.
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In the mean time - download this book now as a pdf for reading on any device.
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This book covers:
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> The fundamentals of customer-supplier relationships
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> The Statistical Predictors Of Satisfaction (The Ten Values Of Excellence and how they are demonstrated at work)
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> A Customer Satisfaction Practices Self Assessment for any Employee
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> An individualized improvement plan to help your people demonstrate the specific behaviors and practices that will make customers come back again and recommend your business to others.
***Get your copy today or buy them for all of your employees.
Every Employee's Guide To Customer Satisfaction $9.95
(download pdf copy now) Share with every employee
